Holiday closure

We are closed from 25th December - 29th December 2024, and 1st January 2025.

On 24th December and from 30th December 2024 - 3rd January 2025 our operating hours are: 8am - 4pm AEST.

From 6th January 2025, standard business hours: Mon-Fri, 7am - 5pm AEST.

Call us

Mon-Fri, 7.00am-5.00pm AEST

Message us

Send email

We'll reply within one business day

Our locations

Head office

Park Tower
20 Pidgeon Close
West End QLD 4101
1800 337 153

Equipment warehouses (Certified Used)

Brisbane

Brisbane

1800 816 821

45 Mcroyle Street
Wacol QLD 4076

Get directions

Business Hours (AEST)

Closed from 25th December - 1st January 2025.

From 2nd January, standard business hours:

Mon–Fri: 8.30am–4.30pm
Sat–Sun: Closed

Melbourne

Melbourne

1800 816 821

Unit 2B, 40 William Angliss Drive
Laverton North VIC 3026

Get directions

Business Hours (AEDT)

Closed from 25th December - 1st January 2025.

From 2nd January, standard business hours:

Mon–Fri: 8.30am–4.00pm
Sat–Sun: Closed

Perth

Perth

1800 816 821

23 Edison Circuit
Forrestdale WA 6112

Get directions

Business Hours (AWST)

Closed on Christmas Day, Boxing Day and New Year's Day.

Standard business hours:

Mon–Fri: 8.30am–4.30pm
Sat–Sun: Closed

Frequently asked questions 

How long does it take to get approved for finance?

With Rent–Try–Buy, you can get approval for up to $65,000 of hospitality equipment finance in under five minutes (subject to you providing us with the information required and passing an identification and credit check).

If you need more than $65,000, we’ll get back to you within one business day to ask you for additional information; we should be able to give you a decision on your application within three business days.

Lease-to-Keep finance applications are typically assessed within two business days, subject to you providing us with all the information required.

What is your interest rate?

As Rent–Try–Buy is a rental agreement, there is no interest rate.

However, you can use our online rental calculator to work out your weekly rental payments, and to find out how much it would cost to own the equipment if you decided to purchase it after 12 months of renting. 

As the calculator reveals, the net cost of owning the equipment could be as low as 10% (after taking into account tax deductions* and the rental rebate).

The Lease-to-Keep interest rate is based on the customer’s business circumstances.

The rate varies according to the amount the customer borrows, how long their business has been trading, whether it has enough cash to service the lease, and its creditworthiness.

To find out the rate that would apply to you, please call us on 1800 337 153.

How much is delivery?

If you’re financing new equipment, the dealer from whom you ordered it (either directly or via SilverChef) will be able to confirm the delivery charge with you.

If you’re financing or buying ‘Certified Used’ or clearance equipment, our delivery charges vary, according to:  

If you Rent–Try–Buy or Lease-to-Keep the used equipment, you’ll be informed of the exact delivery charge in the freight quote we email you.

If you’re purchasing the used equipment outright, you’ll be informed of the exact delivery charge after entering your shipping address during the online checkout process.

When will my equipment be delivered?

If you finance your equipment through SilverChef, it will be delivered to you after you’ve signed the Rent–Try–Buy or Lease-to-Keep agreement and paid the upfront costs.

If you finance new equipment through us, the equipment dealer should contact you to confirm your delivery address and give you an estimated time of arrival.

Assuming the equipment is in stock, dealers’ delivery times generally range from next-day to 14 days, depending on your business’s location.

If you finance or purchase ‘Certified Used’ or clearance equipment, we’ll contact you to confirm your delivery address and give you an estimated time of arrival.

You should receive this equipment within five business days.

(SilverChef cannot be held responsible for any unexpected delays in the delivery of equipment.)

When will I own the equipment?

If after trying your rental equipment you decide it’s exactly what your business is after, and you have the cash, you can buy (own) the equipment at any time.

If after trying the equipment you’d like to keep your options open or review your equipment needs further down the track, you can continue renting it month-to-month under your existing agreement; or for another 12 months under a Loyalty agreement. You’ll still have the option to buy it at any time.

If after trying the equipment you’d like to own it, but want to preserve your working capital, you can work towards owning the equipment over another two or three years (Easy Own agreement).  At the end of the term you pay $1 and you own the equipment.

Lease-to-Keep is a two-, three-, four- or five-year hire-purchase agreement.

You make low, monthly payments and, at the end of the agreement, you own the equipment.

What’s the difference between Rent–Try–Buy and Rent-to-Own?

What is SilverChef’s return policy?

If your circumstances have changed or the equipment no longer suits your needs, you may be able to return it to us.

On Rent–Try–Buy, you can return your equipment after the 12-month agreement expires. If you don't exercise any of your end-of-term options, you can continue renting month-to-month for as long as you need to.

On Loyalty, you can return after the 12-month agreement expires.

On Easy Own and Lease-to-Keep, you cannot return your equipment.

Still have unanswered questions? See all our FAQs

* The ATO has indicated that there are several expenses involved in running a business that could be claimed as a business-related tax deduction. For example, if the expenses relate directly to income earned and are used for a commercial (not personal) purpose. These expenses include operating expenses (e.g. rental payments) and capital expenses (e.g. depreciating equipment). This advice is general in nature and does not consider your personal circumstances. Professional advice should be sought that is tailored to your personal situation.