If your rental or lease equipment was new when you got it, chances are it’s covered by a minimum one-year manufacturer’s warranty.
If it becomes defective within its warranty period, please contact the dealer who supplied the equipment for assistance.
If your rental or lease equipment was ‘Certified Used’ or clearance equipment when you got it and it develops a covered fault within the minimum three-month warranty period, please call us on 1800 154 161.
We’ll arrange for a service agent to visit your premises to assess the fault. If the fault is deemed to have resulted from a defect in workmanship or material, we’ll arrange a free repair, replacement, or refund.
If the agent determines the fault or breakdown was due to misuse of the equipment, the customer is liable for the cost of any repairs.
Once the equipment is out of warranty, the customer will be responsible for meeting any breakdown-repair costs.
Rest assured that, if your equipment develops a fault or breaks down after its warranty has expired, we can help you quickly find a repairer or source a replacement machine in as little as a day.